BMirror Report:

The recent failure of the Bangladesh Submarine Cable Company sparked outrage from the Bangladesh Muthofone Customer Association, an advocate for consumer rights. President Mohiuddin Ahmed, in a statement to the media, expressed deep concern over the company’s handling of the situation.

Ahmed highlighted the plight of customers who have endured 12 days of internet disruption following the cable failure. He criticized the Submarine Cable Company’s Managing Director for their lack of remorse and urgency in resolving the issue, noting the significant impact on consumers’ ability to work and access essential services online.

The association questioned why customers should bear the responsibility for the company’s failure, especially when they continue to pay for broadband services without receiving the expected level of service. Ahmed emphasized that the company must take full responsibility for the situation and called for accountability at the highest level.

Furthermore, the association raised concerns about the lack of government intervention and diplomatic efforts to address the issue at the international level. They urged the Prime Minister and IT Advisor to swiftly resolve the issue to mitigate further inconvenience for consumers.

Ahmed stressed the importance of a long-term plan to meet the growing demand for bandwidth, emphasizing the need for proactive measures to prevent similar incidents in the future.