Biman logged Tk 436 crore profit, launched digital customer service


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Biman logged Tk 436 crore profit, launched digital customer service

Biman Bangladesh Airlines, the lone state owned civil aviation company has earned Tk 436 crore profit in the previous 2021-2022 fiscal following massive reform program undertaken by its management.

The 50 years aged airlines carried a total of 28 lakh passengers during the period with using around 77 percent load capacity.

“ Biman will be bring  into top 10 Asian airlines and gradually to uplift the carrier into top three airlines in Asia,” Managing Director and CEO of the Biman Shafiul Azim expressed the hope recently. Currently Biman is a low ended service provider with below in the ranking of Asia. It has bad reputation of flight drop, delay, frequent technical glitch, horrible customer service and luggage theft.

Aiming to reduce cost recently Biman successfully conducts ‘C’-check and saves two million US dollar in every ‘C’-check totaling Taka 200 million. Apart from this the carrier management has planned to operate this year’s Hajj flights with its own aircraft. “We won’t take any aircraft as lease to operate the hajj flights,” he said.

Along with the cost minimization it would go for launch its very own mobile app and loyalty club for air passengers.

The app will allow air people to buy tickets and have access to flight-related information. Besides, members of the loyalty club will enjoy many privileges.

The new facilities will be launched for public use on 4 January 2023, reads a press release issued on Thursday.

The company would introduce online feedback services for the passengers and take all necessary measures to maintain flight schedule. “We have taken work plan to increase capacity of our 24-hour call centers to get complaints of the passengers promptly,” Azim recently told state news agency BSS.

Azim said that he had already taken some work plan including expansion of routes by optimizing use of its new generation fleet and building skilled human resources at all levels of the airline administration and operational fronts including pilots to realize the goal.



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