B Mirror Report: Bangladesh Bank (BB) has introduced a monthly performance review mechanism to strengthen the implementation of its Service Standard framework, with the aim of improving efficiency, accountability, and overall service delivery across all operational units.

The decision was taken at the inaugural performance review meeting held on Sunday, chaired by Governor Md. Mostaqur Rahman. Deputy governors and executive directors also attended the meeting.

The Service Standard framework sets mandatory deadlines for processing and resolving cases across all departments and branch offices, serving as a key benchmark for measuring operational efficiency and service quality within the central bank.

During the first review, 90 departments and branch offices were assessed based on their compliance with the prescribed timelines. The results showed that 41 units (45.56 percent) achieved full 100 percent compliance, while 32 units (35.56 percent) maintained around 90 percent compliance.

In addition, 11 units recorded compliance levels between 80 and 89 percent, while 6 units were found to be within the 67 to 79 percent range. Overall, more than 81 percent of the evaluated units were performing at a high compliance level, although a number of offices were identified as needing improvement due to efficiency gaps.

The governor directed that such performance reviews will now be conducted on a monthly basis under his direct supervision to ensure continuous monitoring and timely corrective action where needed.

He instructed all departments and branch offices to strictly follow the Service Standard guidelines and ensure that all cases are completed within the stipulated timeframe, emphasizing that 100 percent compliance should be the institutional target.

At the same time, he assured institutional support for units facing operational challenges, particularly in resolving procedural bottlenecks affecting service delivery.

Bangladesh Bank said the combined approach of strict monitoring and supportive intervention is expected to improve internal efficiency and further enhance public service standards across the institution.