As part of its ongoing efforts to strengthen customer engagement and expand financial inclusion, Al-Arafah Islami Bank PLC, one of the country’s leading Shariah-based banks, organized a discussion meeting and courtyard gathering with the participation of owners of 119 Agent Banking Outlets, managers of 8 Link Branches, outlet managers, and selected customers under the Brahmanbaria region.

The program, held on 9 July, was graced by the Bank’s Deputy Managing Director and Head of Agent Banking & Digital Banking Wing Md. Aminul Islam Bhuiyan as the Chief Guest. Head of Agent Banking Department and Vice President Mohammed Momtajul Hoque and Head of MFS & Digital Banking Mohammad Shahadat Hossain attended as the Special Guest. The event was presided by the Manager of Brahmanbaria Branch Md. Neamat Ullah,

The meeting focused on strategies for deposit mobilization, customer service enhancement, financial inclusion, and the expansion of digital banking services, including Bangla QR, Islamic Wallet, i.e.-Banking, and the Digital Donation Box. In his address, the Chief Guest emphasized strengthening Agent Banking operations, expanding modern and Shariah-compliant banking services for underserved communities, and ensuring the effective implementation of Bangladesh Bank’s directives through coordinated efforts. He also encouraged customers to use fingerprint-based secure transactions, collect system-generated transaction receipts, verify SMS confirmations, and adopt digital banking channels for safe and cashless banking services.

In his speech, Chief Guest Md. Aminul Islam Bhuiyan stated that agent banking has created a significant opportunity to bring underserved and unbanked rural populations under formal banking services. He mentioned that Al-Arafah Islami Bank is working to make these services easier, safer, and more efficient through digital banking initiatives. He also urged agents, branch managers, and outlet managers to work in a coordinated manner to increase deposits, improve customer service, and accelerate financial inclusion activities.

During the program, customers were also made aware of secure transaction practices, including biometric (fingerprint) authentication at agent outlets, collecting auto-generated transaction receipts, and verifying transactions through SMS notifications. Participants were further encouraged to adopt cashless banking services through Bangla QR, Digital Dan Box, Islamic Wallet, and i-Banking.