BM Desk:

Mercantile Bank organized a day-long training course titled “Customer Service and Complaint Management” at its Training Institute in Dhaka recently, reads a press release on Tuesday.

Dr. Tapash Chandra Paul, CFO of the bank, inaugurated the training and conducted a session. In his address Mr. Paul reminded the participants on the importance of banker-customer relationship and its effectiveness. 

GB In-charges of 40 branches participated in the training. 

The rest of the sessions were conducted by Sheikh Soyeb Hasan, AVP, Operations Division and Shahin Akhter, faculty of MBTI. Javed Tariq, Principal of MBTI, moderated the program.