As part of its ongoing efforts to enhance customer service standards, ensure greater transparency in loan disbursement and further strengthen field-level operations, Pubali Bank PLC. continues to invest in the development and capacity building of its CLS Network. In this continuation, the CLS Agent Conference 2026, organized by the Bank’s Retail Business Division, was recently held at the Head Office Auditorium.

The event was attended by Mohammad Ali, Managing Director & CEO of Pubali Bank PLC., as the Chief Guest. Special Guests included the Bank’s Deputy Managing Directors Mohammad Shahadat Hossain, Md. Shahnewaz Khan and Mohammad Anisuzzaman. The conference was presided over by Md. Malequl Islam, Head of Retail Business Division and Deputy General Manager. Regional Heads from various regions, executives from the Head Office and CLS Agents were also present at the event.

During the program, the top 13 CLS Agents of 2025 were recognized for their outstanding performance and contributions with crests, certificates, motorcycles and mobile phones.

While addressing the conference, Mohammad Ali, Managing Director & CEO, emphasized the importance of enhancing the professional capabilities of CLS Agents, expanding customer-centric services, ensuring greater transparency in loan disbursement processes and making the network operations more efficient and dynamic.

He stated that the Bank would undertake various initiatives to make CLS services more modern, technology-driven and effective in the future. Referring to the CLS Agents as key partners in this development journey, he noted that Pubali Bank always values performance, integrity and a culture of collaboration. He expressed hope that such recognition and appreciation would further inspire CLS Agents and contribute to accelerating the Bank’s overall growth and success.