Robi Axiata Limited, the leading 4G network provider in Bangladesh, has launched innovative initiatives to enhance accessibility for customers with disabilities, aiming to foster a more inclusive service experience nationwide.

One of the standout features is a dedicated video chat service on Robi’s website, specifically designed for customers who are speech and hearing-impaired. This service connects users with agents trained in sign language, offering essential support from 10 a.m. to 7 p.m. daily, accessible from anywhere in Bangladesh.

To better serve customers with low vision, Robi has implemented options on its website that allow users to adjust font sizes and color contrasts, making navigation simpler and more comfortable.

Additionally, Robi is expanding its in-home service support for customers with physical disabilities who may find it challenging to visit service centers. By calling 01688888822 or 121, these customers can request assistance delivered directly to their homes. This service is currently available in Dhaka, Gazipur, Savar, Narayanganj, Keraniganj, Khatunganj, Mymensingh, Narsingdi, Chattogram, Khulna, Rajshahi, and Barishal. Robi also provides dedicated services for physically challenged customers at 105 Robi Centers across the country.

Rajeev Sethi, Managing Director and CEO of Robi Axiata emphasized, “We understand that customers with disabilities, especially those outside the capital, often face challenges in accessing essential services. Our goal is to ensure that physical limitations do not prevent any customer from receiving the support they need. We believe these initiatives will greatly benefit customers with disabilities throughout Bangladesh.

ABOUT ROBI

Robi Axiata Limited (“Robi”) is a public limited company, where Asian telecom giant, Axiata Group Berhad, based in Malaysia, holds the majority shareholding (61.82%). Aside from the public shareholders (10%), the global telecom giant, Bharti Airtel, headquartered in New Delhi, India, holds 28.18% of shares in the company. Robi is the second largest mobile network operator in Bangladesh creating new digital experiences for the people of the country. Through sustained investment Robi has created a robust telecom infrastructure to deliver innovation to all corners of the country. In addition to delivering its innovative digital products and services, the country-wide telecom infrastructure serves as the key enabler for the growing digital eco-system of the country. Be it urban or rural, people find their way to Digital Bangladesh through Robi.