As part of the celebration of “Youth Festival 2025,” Karmasangsthan Bank organized a flagship program titled “Customer Service Fortnight.” On October 27, 2025, simultaneous Public Hearing and Complaint Resolution Programs were held at 33 branches across 33 regional offices of the Bank throughout the country.

As part of this initiative, Deputy Managing Director Meher Sultana attended the program at Savar Branch, Dhaka; General Manager Mahmuda Yasmin at Kaptai Branch, Rangamati; Md. Shafiqul Islam Miah at Fulpur Branch, Mymensingh; and Md. Amirul Islam at Dumuria Branch, Khulna. Deputy General Managers from the Head Office Md. Aktar Hossain Pradhan, A.K.M. Kamruzzaman, Monoj Roy, and Md. Nazrul Islam participated in the events at Hatibandha, Panchagarh, Bakerganj, and Barhatta branches respectively.

In addition, all Divisional Deputy General Managers and Regional Managers joined the programs held in their respective branches to ensure wide participation and effective implementation.

At the Savar Branch, the event was graced by Deputy Managing Director Meher Sultana as Chief Guest, with Deputy General Manager (Loans & Advances) Md. Moshiur Rahman as Special Guest. Deputy General Manager, Divisional Office, Dhaka Md. Iquebal Hossain presided over the program.
Also present were Regional Manager and Assistant General Manager, Dhaka North Region Ms. Kazi Lailum Munira, officers and employees of the branch, and a large number of customers and stakeholders.

During the program, the guests interacted directly with customers and stakeholders, listened to their feedback and complaints, and exchanged views to improve the Bank’s service quality. Customers expressed their overall satisfaction with the Bank’s ongoing services.

In her remarks, Chief Guest Meher Sultana stated that This Public Hearing and Complaint Resolution initiative is a significant step towards establishing a people-friendly administration and ensuring good governance. Through this direct engagement, Karmasangsthan Bank will be better equipped to deliver more effective and accountable customer service.

Special Guest Md. Moshiur Rahman remarked Karmasangsthan Bank has always been committed to transparency, accountability, and continuous improvement in customer service. Our goal is to ensure that every customer receives service with comfort, confidence, and trust.

In his closing remarks, Chairperson Md. Iquebal Hossain said that Our customers are not merely service recipients—they are partners in our progress. Karmasangsthan Bank is committed to addressing any shortcomings and delivering even better service based on their valuable feedback and experience.

Simultaneously, at all 33 branch locations nationwide, customers and stakeholders actively participated in discussions, shared their views, and provided constructive feedback to help further enhance the Bank’s service quality.